They include the following examples:
- ‘Outcomes are hard to define’
- ‘Outcomes are so multi-factorial that they are hard to interpret’
- ‘Outcomes take ages to become apparent, and therefore are hard to contract for’
- ‘Outcomes should only be created for what is currently measurable’
- ‘Contracting for outcomes should only be for outcomes which are entirely within one Provider’s control’
- ‘Don’t measure outcomes which are difficult to attribute’
Throughout the course of the book, each of these misconceptions will be dealt with in detail and solutions offered to overcome perceived obstacles. We’ll explore in detail the importance of seeing outcomes through eyes of people receiving care, and the importance of co-production in defining outcomes.
We’ll draw upon international examples and best practice and provide guidance on the more complex and challenging issues such as contracts, payments and IT systems. The concluding chapter will address the future development of OBC with healthcare and further tips on how to commission for outcomes.